Return and Refund Policy

1. 7-Day Cooling-off Period

EzyAlgo Solutions LLP (“the Company”) offers a 7-day cooling-off period, during which you may request a refund for our products or services. The cooling-off period begins on the date of purchase or the start of the service, as applicable.

2. Eligibility for Refund

To be eligible for a refund during the 7-day cooling-off period, the following conditions must be met:

2.1. Request Within the Cooling-off Period: 

Refund requests must be made within the 7-day cooling-off period. Requests made after this period will not be considered.

2.2. No Violation of Terms: 

The product or service must not have been used in violation of our terms and conditions.

3. Non-Refundable Items

The following items are not eligible for a refund during the cooling-off period:

3.1. Customized Services: 

Services that have been customized or tailored to your specific requirements.

4. How to Request a Refund

To request a refund during the cooling-off period, please contact our customer support team at [info@ezyalgo.com] and provide the following information:

4.1. Name: Your full name and contact information.

4.2. Order Information: Details of the order or purchase, including the date of purchase and invoice/receipt number.

4.3. Reason for Refund: A brief explanation of why you are requesting a refund.

5. Refund Processing

5.1. Upon receiving your refund request and verifying that it meets the eligibility criteria, the Company will process your refund within a reasonable timeframe of 3-5 business days.

5.2. Refunds will typically be issued in the same form as the original payment method, unless otherwise agreed upon.

5.3 We do not accept refunds when paying with crypto due to potential transaction fees & other complications.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer support team at [info@ezyalgo.com]